Staff at Springfield Healthcare Sheffield are celebrating after receiving an overall rating of ‘Good’ following the first-ever inspection by the Care Quality Commission (CQC).
The home care service, which supports older people and young adults across Sheffield with personal daily care and live-in care, has been delivering care in the local community since 2024. The team currently provides care and support to 224 clients and employs 114 dedicated staff.
The CQC inspection, found Springfield Healthcare Sheffield to be ‘Good’ in four key areas — Safe, Caring, Responsive, and Well-Led, leading to an overall rating of Good.
Inspectors praised the service for its strong leadership, commitment to continuous improvement, and positive feedback from people using the service.
People and families using the service shared their appreciation for the care they receive.
One client said, “They treat me with respect and are gentle with me,” while another relative commented, “They always treat [my loved one] with kindness and respect.”
The report noted that, “Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported and overall told us they felt happy in their roles.”
It also highlighted that, “The provider promoted people’s independence and staff understood the importance of supporting people to maintain their independence and making choices about their care.”
Rachel Redmond, Registered Manager at Springfield Healthcare Sheffield, said, “We are absolutely delighted with our first CQC rating of ‘Good’. This achievement reflects the hard work, dedication and compassion of our fantastic team, who go above and beyond every day to support people across Sheffield.
“We’re proud of the progress we’ve made since taking over services in 2024, and we’re committed to building on this strong foundation. We will continue to enhance our communication, and continuing to deliver safe, high-quality, and person-centred care.”
Springfield Healthcare Sheffield took over care provision in two Sheffield areas in July 2024, successfully transferring people and staff from previous providers.
Rachel added, “It’s been an incredible journey so far. We’re proud to be part of the Sheffield community and grateful to every customer, family member and staff member who has supported us along the way.”
